Refund Policy

Refund Policy for Kerala Tourism Bookings

This refund policy explains the booking, cancellation, and refund process for Kerala tour packages booked with Pepper Kerala Holidays .

Reservations & Cancellations

Booking Process

Our booking process is simple, transparent, and designed for your convenience.

  • Select your preferred Kerala tour package and travel dates in consultation with our travel experts.
  • A payment link will be shared via email for the advance booking amount.
  • Your reservation is confirmed once the advance payment is successfully received.
  • Payments made via debit or credit cards attract a 2.5% processing fee.

Accommodation & Travel Arrangements

We ensure smooth accommodation and travel arrangements for a hassle-free experience.

  • Accommodation options will be shared for your review and selection.
  • Hotel bookings are subject to availability and are usually confirmed within one week of booking.
  • Cab and driver details will be sent via SMS one day prior to your journey.
  • Balance payments can be made via demand draft, net banking, cash, debit, or credit cards.
  • All required travel documents will be shared in advance for your reference.

Amendment & Cancellation Policy

Amendments

We try our best to accommodate changes to your itinerary whenever possible.

  • Booking amendments are subject to hotel availability and respective hotel policies.
  • Additional services not included in the original itinerary may incur extra charges.

Cancellation, No Show & Early Departure

If you need to cancel or postpone your trip, please notify us via email at the earliest.

  • Cancellation charges depend on the date of cancellation:
    • 30 days or more before travel: 80% refund of the paid amount.
    • 8 to 29 days before travel: 50% refund of the paid amount.
    • Less than 7 days before travel or No Show: No refund.
  • Refunds are processed within two weeks from the date of cancellation.
  • For unavoidable circumstances, refunds for unused services will be assisted but are subject to third-party provider policies.

For any further assistance, our team at Pepper Kerala Holidays is always available to help you plan a seamless and memorable Kerala trip.