What is Pepper Holidays’ refund policy for Kerala tour bookings?

Pepper Holidays’ refund policy depends on cancellation timelines, booking type, and supplier rules. Eligible refunds are processed within the defined timeframe.

How long does it take to receive a refund?

Refunds are usually processed within the specified number of working days after cancellation approval, subject to banking procedures.

Refund Policy for Kerala Tourism Bookings

This refund policy explains the booking, cancellation, and refund process for Kerala tour packages booked with Pepper Kerala Holidays .

Reservations & Cancellations

Booking Process

Our booking process is simple, transparent, and designed for your convenience.

Select your preferred Kerala tour package and travel dates in consultation with our travel experts.
A payment link will be shared via email for the advance booking amount.
Your reservation is confirmed once the advance payment is successfully received.
Payments made via debit or credit cards attract a 2.5% processing fee.

Accommodation & Travel Arrangements

We ensure smooth accommodation and travel arrangements for a hassle-free experience.

Accommodation options will be shared for your review and selection.
Hotel bookings are subject to availability and are usually confirmed within one week of booking.
Cab and driver details will be sent via SMS one day prior to your journey.
Balance payments can be made via demand draft, net banking, cash, debit, or credit cards.
All required travel documents will be shared in advance for your reference.

Amendment & Cancellation Policy

Amendments

We try our best to accommodate changes to your itinerary whenever possible.

Booking amendments are subject to hotel availability and respective hotel policies.
Additional services not included in the original itinerary may incur extra charges.

Cancellation, No Show & Early Departure

If you need to cancel or postpone your trip, please notify us via email at the earliest.

Cancellation charges depend on the date of cancellation:
- 30 days or more before travel: 80% refund of the paid amount.
- 8 to 29 days before travel: 50% refund of the paid amount.
- Less than 7 days before travel or No Show: No refund.
Refunds are processed within two weeks from the date of cancellation.
For unavoidable circumstances, refunds for unused services will be assisted but are subject to third-party provider policies.

For any further assistance, our team at Pepper Kerala Holidays is always available to help you plan a seamless and memorable Kerala trip.